RSO Visual Storytelling

The U.S. Air Force Rapid Sustainment Office (RSO) is a vital force that ensures all systems are go for the most advanced air fleet in the world.

Roles

I assumed the following roles in designing the new Product Description Pages:

Lead UX Strategist
UI Designer

Deliverables

The following were the deliverables I contributed in for this project:

Strategy Deck
User flow
Low fidelity wireframe

Project Specifications

Duration: 2 months
Tools:

Miro
Powerpoint
Zoom

Overview

Lighthouse is an interconnected system of industry-leading technologies that helps keep our Air Force always at the ready. To expand Lighthouse’s reach and share its capabilities without an in-person demonstration, the RSO needed an intuitive digital demo that would allow a virtual experience.

We partnered with the Accelerating Innovation & Modernization to Scale (AIMS) team to bring the Lighthouse story to life in an immersive self-guided demo. The result was an interactive digital experience that allows users to explore and discover how Lighthouse streamlines workflows, facilitates better communication and reduces inefficiencies for Airmen performing maintenance tasks.

Process

Through a series of collaborative working sessions, we meticulously formulated each narrative, with a key focus on clarifying primary objectives: enhancing user comprehension of Lighthouse, securing stakeholder support, and fostering partnerships for innovation. By methodically constructing interactive narratives, we ensured that RSOs could adeptly present the application across diverse platforms, including bases, tradeshows, and meetings.

Following each session, alongside the designated Art Director, I meticulously storyboarded and outlined the content showcased in each section. Throughout every stage, we conducted rigorous usability tests with colleagues to ascertain the accessibility of the intricate storyline to individuals unfamiliar with RSO and its capabilities.

As the content gained approval, I collaborated closely with the lead UI designer to develop a comprehensive component library, empowering RSOs to seamlessly construct future narratives. This scalable product design is poised to facilitate ongoing showcasing efforts and facilitate further funding for future initiatives.

Lessons Learned

Each story is very complex and ever-changing, setting the objectives of each story created more effective meetings.
Annotations were the best way to communicate the expectations during the wireframing stage.