Usability Testing
Kent State | Student | Papa John's Usability Testing
Overview
Papa John’s pizza serves as a pizza franchise company. It runs the third largest take-out and pizza delivery restaurant chain in the United States. The usability engineers conducted a summative (qualitative) usability test using the live version of papajohns.com located on the test administrator’s laptop. By using a variety of different softwares, the laptop captured the participant’s face, comments and navigation choices. The test administrator was present in the testing room. The session captured each participant’s navigational choices, tasks completion rates, comments, overall satisfaction, questions and feedback.
Research
Qualitative Usability Testing: Qualitative data offers a direct assessment of the usability and allows us to test new ways of organization after we discover the problem through user interviews. We have the ability to observe the participants struggles with the way the information is organized on the website. Or what questions they receive in helping their users.
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Four participants were recorded during the session. Their results dictated the recommendations the usability engineers made for Papa John’s website.
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Deliverables:
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Final Reporting Including:
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Executive Summary
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Methodology
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Evaluation of Tasks
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Conclusion
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